Our Services
Three Ways to Improve How Your Operations Work
Each engagement is scoped clearly, priced transparently, and delivered by a senior practitioner alongside your team.
← Back to HomeOur Approach
How We Work Across Every Engagement
Before describing each service, it helps to explain the principles that run through all three.
We start with a conversation about what is happening. This is free, has no obligation attached, and helps us determine which engagement makes sense — or whether any of ours does.
We spend time with the people doing the work, not just the managers. We trace how tasks actually move through the organisation.
We do not save observations for the final report. We share what we are seeing regularly so there are no surprises.
Any process adjustments are introduced in small cycles and reviewed before being written up. This reduces the risk of a documented procedure that does not work in practice.
At the close of every engagement, deliverables are reviewed with your team to make sure they are clear and usable. We stay available for follow-up clarification.
Everything is written so your team can act on it without needing us. Continued engagement is available but never a requirement.
Service 01
Process Health Review
฿4,200
A focused look at one workflow that has been causing friction. We sit with the people who do the work, document each step, and surface where time and effort are lost. Suited to teams that suspect a bottleneck but want an outside view before committing to a larger change.
The engagement is deliberately narrow in scope — one workflow, one clear output. This keeps it short, affordable and low-risk. Many organisations use the Process Health Review as a first engagement before deciding whether a broader improvement programme makes sense.
What's Included
- Staff conversations and observation
- Visual process map
- Bottleneck and friction analysis
- List of practical adjustments
- Written summary document
Best For
- A single problematic workflow
- Teams new to process review work
- Low-budget first engagement
- Scoping a broader improvement
Service 02
Operations Improvement Programme
฿21,000
A hands-on engagement to redesign a set of related processes with your team. We work alongside staff, test changes in small steps, and document the agreed way of working. Suited to operations leaders in manufacturing, services and hospitality who are ready to act on known issues.
This is the most commonly chosen engagement. It goes beyond diagnosis — we stay through the change process, helping your team embed the new approach before we formalise it in documentation. The output is a set of procedures that reflects how work actually happens after the improvement.
What's Included
- Process mapping and observation
- Iterative change testing
- Documented procedures
- Rollout plan
- Training outline for staff
Best For
- Multiple related process issues
- Mfg, services or hospitality ops
- Teams ready to make changes
- Businesses with staff turnover risk
Service 03
Operating Model Advisory
฿33,000
A broader review of how roles, handoffs and tools fit together across departments. We help leadership see the whole picture and shape a clearer operating model. Suited to organisations that have grown faster than their structure and are experiencing coordination difficulties that can no longer be managed informally.
This engagement works at the structural level. Rather than improving individual processes, we look at how those processes connect — where handoffs are ambiguous, where accountability is unclear, and where tools or systems are creating friction rather than reducing it.
What's Included
- Cross-department observation
- Current-state map
- Target operating model outline
- Phased adjustment plan
- Leadership presentation
Best For
- Post-growth organisations
- Cross-department coordination issues
- Leadership alignment work
- Businesses post-acquisition or merger
Decision Guide
Which Engagement Fits Your Situation?
Use this to narrow down which service is likely the best starting point for you.
| Feature | Process Health Review ฿4,200 |
Improvement Programme ฿21,000 Most Popular |
Model Advisory ฿33,000 |
|---|---|---|---|
| Single workflow focus | — | — | |
| Multiple process redesign | — | ||
| Iterative change testing | — | — | |
| Cross-department scope | — | — | |
| Documented procedures | — | ||
| Training outline | — | — | |
| Operating model map | — | — | |
| Leadership presentation | — | — |
Standards
Across All Engagements
Confidentiality
All information shared during an engagement is treated as confidential. NDA available on request before any work begins.
Scope Clarity
Scope is agreed and documented before work starts. Any expansion is discussed and approved before additional work is done.
Senior-Led
Work is conducted by an experienced practitioner throughout — not handed off partway through to a less experienced team member.
Plain Language
Deliverables use your team's terminology, not consulting frameworks. Documents are written to be used, not filed.
On-Time Delivery
We set realistic timelines and communicate early if anything is likely to affect them. Timelines are agreed at scope and tracked throughout.
Post-Engagement Support
We remain available for follow-up clarification after handover. If something in the documentation is unclear, we address it.
Pricing
Transparent, Fixed Prices
All prices are fixed for the described scope. No day-rate calculations, no estimate-to-actual conversations.
Entry
Process Health Review
฿4,200
per engagement
- Single workflow review
- Process map
- Adjustments list
- 5–7 working days
Core
Improvement Programme
฿21,000
per engagement
- Multiple process redesign
- Documented procedures
- Rollout plan
- Training outline
- 3–5 weeks
Comprehensive
Operating Model Advisory
฿33,000
per engagement
- Cross-department review
- Current-state map
- Target model outline
- Phased adjustment plan
- 4–8 weeks
Get Started
Not Sure Where to Begin?
Tell us what has been difficult. We will help you work out which engagement — if any of ours — is the right fit for your situation right now.
Book a Free Discussion